Help center
Quick answers, honest ones.
Common questions about felt desk mats, vertical laptop stands, mechanical numpads, cable management hardware, shipping, and returns. If you don't find what you need, our team reads every email and gets back as soon as possible.
How much does shipping cost?
Standard shipping via USPS or a carrier service is free on all U.S. orders — no minimum purchase required. Most orders arrive within 3–5 business days depending on your location.
How long does it take for my order to be processed and shipped?
Orders are prepared and packed Monday through Friday, excluding holidays. Please allow 1–2 business days for processing before your order ships. Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
Can I return a product I've already opened?
Yes — both opened and unopened products are eligible for return. You may request a refund within 30 days of receiving your order if you are dissatisfied with the product or if it does not function as described.
How do I request a refund?
Contact the customer support team at (307) 209-3848 or support@productivityshelf.com within 30 days of receiving your order. You'll need to provide your order number, the reason for the refund request, and any relevant details. Refund requests are reviewed within 3–5 business days, and if approved, the refund is processed to your original payment method within 5–7 business days.
Will I be charged more than once?
No. You will only be billed one time. Your credit card will show a charge by productivityshelf.
Is my payment information secure?
Yes. Payments are processed using secure 256-bit SSL encryption. We will not share, trade, or sell credit card information or personal information to any third-party providers.
Do you ship to PO Boxes or military addresses?
Yes, we ship to PO Boxes, APO, and FPO addresses. Just make sure your information is entered correctly at checkout to prevent any delays.
What happens if my package arrives damaged or goes missing?
If your order arrives damaged or doesn't arrive within the expected timeframe, contact us as soon as possible. We will assist you in filing a claim with the carrier and work toward a resolution. Note that the company is not responsible for shipments lost or delayed due to an incorrect or incomplete address provided at checkout.